For starters, significant thanks and shout out on your Cust Svc rep Laura. She is extremely pleasant and was capable to deal with my issue swiftly. You'll want to really feel extremely fortuitous to have her as an worker.
We acquired spherical journey connecting flights as a result of Charlotte from Boston to Aruba for eleven/28/2015. We paid Also in your “more home†seating. No the place had been we knowledgeable that these “more room†seats didn't give you a reclining possibility. After we arrived in Charlotte, we boarded flight 874 only to b advised from the Captain that he required to carry out some “schedule servicing†that will have a “few minutes†ahead of we left, because he “wouldn't have the capacity to depart Aruba in time†if he waited to acquire it completed accomplished there.
To I don’t know the way many people attempting to get this fixed. I was so annoyed and about to give up
I was on maintain with reservations many situations for extremely extended periods of time. One particular AA reservations and one particular agent explained to me it will cost me an extra $189.00 to fly out subsequent early morning then mentioned that flights were being booked next working day.
I named am. air on three/25/16 to ask if with a return inter-countrywide flight if I could commit the night at the aircraft improve city, (exactly where we initially enter the United states of america ahead of happening to finish the flight dwelling), to rest, and choose the struggle up the following day While using the identical ticket to fly household. I’ve finished this in advance of coming residence from Europe with out a problem. I also described which i was buying the tickets with my visa points.
There is absolutely no American Airlines shopper service email handle shown over the official Web site, however You will find there's form it is possible to post by way of the web site that sends your message to The shopper relations department. It is possible to entry the email kind listed here: .
I am able to’t say that A great deal for your airport staff in Denver.My AA flight was delayed leaving Ohare and by the point I received to Denver, the Frontier airplane to which I had been booked by Orbitz had still left and I skipped my flight.
Particularly unhappy re not enough acknowledgment of any distress I encountered. Looks like an easy courtesy.
I had been a primary time consumer to on the net reservations you can try this out so I was very nervous and I produced them simultaneously as my brother-in-law from his home so he could stroll me by way of it. At the tip my Price for the exact same vacation was about $170 more than his. I locked within a cost (round excursion)of $365 depart $30 return journey, but was billed $425.twelve Every in place of the $395 Each and every. Charging for seats just for the departure of $60ish, the return flight was not an extra cost for the reason that there have been seats accessible collectively at no additional demand. I was billed both strategies as an alternative to just the departure – so a further $60ish. I planned to get my reservation in at the same time as my brother in legislation so I submitted it and tried using to figure out after why mine was about $a hundred and seventy extra for the same detail. I had the confirmation email about to my function so I could print it out so I didn’t have it accessible to me from my house. When I went into do the job a 2nd day afterwards, I could see almost everything was Completely wrong. After i identified as AA I used to be transferred close to and instructed absolutely nothing might be accomplished it had been previous the 24 several hours – I didn’t choose to cancel only receive a credit history.
My difficulty was a bag which was overweight. Just one female kept expressing I could only consider 50 lbs, even though I told her I used to be happy to pay overage expenses. This other girl wasn't much too helpful. Having said that, Nina Kong went actually away from her way to help me… calling for facts, searching factors up…she even helped me shift the bag to a secure place even though I went as a result of it to find out if I could rearrange and pull some body weight out.
Seeking to improve a reservation day for the last 3 times/evenings. Just about every agent Now we have gotten has both transferred us away from our get in touch with building A further several hours hold out or has hung up on our contact.
I are looking to get a response from a person in customer service, Marjorie Nir, I was awarded 2 X $two hundred voucher even so the “Click this link †button only normally takes me again for the AA Web-site.
I wanted to take a moment to call out the great consumer service Connie Sanders within your Dallas Place of work gave my wife And that i in an exceptionally annoying predicament. Connie went previously mentioned and past to make sure we have been looked after and her level of attention to repairing our difficulty loaded day was incredible, she one handedly restored my faith in the Group and he or she warrants congratulations with the get the job done that she does.